FAQ
Discover answers to our most frequently asked questions and everything you need for a seamless shopping experience.
Shipping
What are the shipping costs?
NL, BE & DE: €5.95
EUROPE: €9.95
UK: €9.95
US: €14.95
Free Shipping:
Enjoy free shipping on all orders over €60 to NL, BE & DE.
Please note: Any import duties, taxes, customs fees, or other additional charges are the responsibility of the customer.
What is the delivery time?
All orders placed Monday through Friday before 16:00 are shipped the same business day. Delivery times are as follows:
- Netherlands & Belgium: 1–2 business days
- European Union: 2–7 business days
- USA & United Kingdom: 5–14 business days
If your order is unexpectedly delayed during processing, we will inform you as soon as possible.
Can I track my order?
Yes, once your order has been shipped, you will receive a track & trace code by email.
Returns
Can I return my order?
To initiate a return, please contact us within 14 days of delivery by email at info@bykomfy.com.
Please note that return shipping costs are the responsibility of the customer.
Who pays for return shipping costs?
Return shipping costs are the responsibility of the customer.
When will I receive my refund?
Once we have received and inspected your return, the purchase amount will be refunded within 1–3 business days.
Other
How can I contact you?
You can easily contact us via the contact form on this page or by email at info@bykomfy.com.
When will I receive a response?
We aim to respond within 24 hours on business days.
Still have questions?
Feel free to contact us at any time, and we will respond within 24 hours.