FAQ
Discover answers to our most frequently asked questions and everything you need for a seamless shopping experience.
Shipping
What are the shipping costs?
NL, BE & DE: €5.95
EUROPE: €9.95
UK: €9.95
US: €14.95
Free Shipping:
Enjoy free shipping on all orders over €60 to NL, BE & DE.
Please note: Any import duties, taxes, customs fees, or other additional charges are the responsibility of the customer.
What is the delivery time?
All orders placed Monday through Friday before 16:00 are shipped the same business day. Delivery times are as follows:
- Netherlands & Belgium: 1–2 business days
- European Union: 2–7 business days
- USA & United Kingdom: 5–14 business days
If your order is unexpectedly delayed during processing, we will inform you as soon as possible.
Can I track my order?
Yes, once your order has been shipped, you will receive a track & trace code by email.
Returns
Can I return my order?
To initiate a return, please contact us within 14 days of delivery by email at info@bykomfy.com.
Please note that return shipping costs are the responsibility of the customer.
Who pays for return shipping costs?
Return shipping costs are the responsibility of the customer. In case of an exchange, the new item will be shipped free of charge.
When will I receive my refund?
Once we have received and inspected your return, the purchase amount will be refunded within 1–3 business days.
Other
How can I contact you?
You can easily contact us via the contact form on this page or by email at info@bykomfy.com.
When will I receive a response?
We aim to respond within 24 hours on business days.
Still have questions?
Feel free to contact us at any time, and we will respond within 24 hours.